{"id":3293,"date":"2025-12-29T05:42:29","date_gmt":"2025-12-29T05:42:29","guid":{"rendered":"https:\/\/aviation-connectors.com\/?page_id=3293"},"modified":"2026-01-23T06:15:07","modified_gmt":"2026-01-23T06:15:07","slug":"after-sales","status":"publish","type":"page","link":"https:\/\/aviation-connectors.com\/bn\/after-sales\/","title":{"rendered":"After-sales"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3293\" class=\"elementor elementor-3293\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f062d e-flex e-con-boxed e-con e-parent\" data-id=\"a6f062d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e73890f e-con-full e-flex e-con e-child\" data-id=\"e73890f\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-953a37c elementor-widget elementor-widget-shortcode\" data-id=\"953a37c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t\t<!-- Flexy Breadcrumb -->\r\n\t\t\t<div class=\"fbc fbc-page\">\r\n\r\n\t\t\t\t<!-- Breadcrumb wrapper -->\r\n\t\t\t\t<div class=\"fbc-wrap\">\r\n\r\n\t\t\t\t\t<!-- Ordered list-->\r\n\t\t\t\t\t<ol class=\"fbc-items\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\r\n\t\t\t\t\t\t            <li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\">\r\n                <span itemprop=\"name\">\r\n                    <!-- Home Link -->\r\n                    <a itemprop=\"item\" href=\"https:\/\/aviation-connectors.com\/bn\/\">\r\n                    \r\n                                                    <i class=\"fa .\" aria-hidden=\"true\"><\/i>Home                    <\/a>\r\n                <\/span>\r\n                <meta itemprop=\"position\" content=\"1\" \/><!-- Meta Position-->\r\n             <\/li><li><span class=\"fbc-separator\">\/<\/span><\/li><li class=\"active\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\" title=\"After-sales\">After-sales<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li>\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fbd5b elementor-widget elementor-widget-heading\" data-id=\"33fbd5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After-Sales Service &amp; 5-Year Warranty Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-912eef6 elementor-widget elementor-widget-text-editor\" data-id=\"912eef6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p dir=\"auto\">Thank you for choosing Microcyber industrial communication and automation products. We stand behind our products with a comprehensive 5-year warranty and dedicated global support. If your device experiences issues, please follow the guidelines below. Our team is here to help you quickly and efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fb37f0f elementor-widget elementor-widget-button\" data-id=\"fb37f0f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/bn\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get technical support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0954605 e-con-full e-flex e-con e-child\" data-id=\"0954605\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ac306a4 elementor-icon-list--layout-inline Cate_Hover_IconList elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"ac306a4\" data-element_type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items elementor-inline-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/bn\/solution\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Solutions<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/bn\/download\/product-documentation\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Technical Resources<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/bn\/download\/software-download\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Download Center<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-inline-item\">\n\t\t\t\t\t\t\t\t\t\t\t<a href=\"\/bn\/after-sales\/\">\n\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Service and Support<\/span>\n\t\t\t\t\t\t\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27f2779 e-flex e-con-boxed e-con e-parent\" data-id=\"27f2779\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d36b7dd e-con-full e-flex e-con e-child\" data-id=\"d36b7dd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-77249bf e-con-full e-flex e-con e-child\" data-id=\"77249bf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c55a300 elementor-widget elementor-widget-template\" data-id=\"c55a300\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"850\" class=\"elementor elementor-850\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e8645 e-con-full e-flex e-con e-parent\" data-id=\"d4e8645\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46a30e5 Product_LeftMenu Product_CeMenu elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"46a30e5\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-46a30e5\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3298\"><a href=\"https:\/\/aviation-connectors.com\/bn\/after-sales\/\" class=\"elementor-item\" tabindex=\"-1\">After-sales<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3299\"><a href=\"https:\/\/aviation-connectors.com\/bn\/after-sales\/after-sales-policy\/\" class=\"elementor-sub-item\" tabindex=\"-1\">After-sales policy<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5080\"><a href=\"\/bn\/knowledge-base\/\" class=\"elementor-item\" tabindex=\"-1\">Knowledge Base<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63b0c57 e-con-full e-flex e-con e-child\" data-id=\"63b0c57\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce8128 elementor-widget elementor-widget-text-editor\" data-id=\"7ce8128\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>1. 5-Year Warranty Commitment<\/h4>\n<ul>\n \t<li>All standard products are covered by a 5-year warranty from the date of shipment.<\/li>\n \t<li>Warranty covers defects in materials and workmanship under normal use.<\/li>\n \t<li>Intrinsically Safe (I.S.) products and custom\/special items follow contract-specific terms.<\/li>\n \t<li>Exclusions: Human damage, unauthorized disassembly, improper use, abnormal environments, or force majeure.<\/li>\n<\/ul>\n<h4>2. Repair Process (Recommended for Faulty Products)<\/h4>\nTo minimize downtime, please follow these steps for warranty repairs:\n<ol>\n \t<li><strong>Contact Support for RMA Number<\/strong>\nReach out to your local\/regional support engineer via phone, email, or online form for remote diagnosis. We will determine if return is needed and issue a unique RMA (Return Merchandise Authorization) number.<\/li>\n \t<li><strong>Ship the Product<\/strong>\nPackage the device securely with the RMA number, repair request form, and proof of purchase. Ship to our Microcyber facility in China.\n<strong>Microcyber covers the shipping cost back to China<\/strong> (based on actual freight receipts).<\/li>\n \t<li><strong>Repair &amp; Return<\/strong>\nUpon receipt, we inspect and repair within 3\u201310 business days (free for warranty cases). We will then ship the repaired unit back to you at no charge.<\/li>\n<\/ol>\n<strong>Important:<\/strong> Packages without an RMA number will not be accepted and may be returned at your expense.\n<h4>3. Return\/Exchange Policy (For Functional Products)<\/h4>\nIf the product is working but you wish to exchange or return it, strict conditions apply:\n<ul>\n \t<li>Anti-tamper seal must be intact (no removal from original packaging).<\/li>\n \t<li>Product must be returned in original, undamaged packaging.<\/li>\n \t<li>Products with end-of-life\/production status are non-returnable.<\/li>\n<\/ul>\n<table style=\"border-collapse: collapse; width: 100%; margin: 20px 0;\" border=\"1\" cellpadding=\"10\">\n<thead style=\"background-color: #f5f5f5;\">\n<tr>\n<th>Product Type<\/th>\n<th>Return Window<\/th>\n<th>Refund\/Exchange Value<\/th>\n<th>Conditions<\/th>\n<\/tr>\n<\/thead>\n<tbody>\n<tr>\n<td>Standard (Non-I.S.) Products<\/td>\n<td>Within 30 days of shipment<\/td>\n<td>100% of contract price<\/td>\n<td rowspan=\"3\">Anti-tamper seal intact, original packaging, no end-of-life mark<\/td>\n<\/tr>\n<tr>\n<td>Standard (Non-I.S.) Products<\/td>\n<td>1\u20136 months after shipment<\/td>\n<td>75% of contract price<\/td>\n<\/tr>\n<tr>\n<td>Standard (Non-I.S.) Products<\/td>\n<td>After 6 months<\/td>\n<td>No return\/exchange<\/td>\n<\/tr>\n<tr>\n<td>Intrinsically Safe (I.S.) Products<\/td>\n<td>Within 30 days of shipment<\/td>\n<td>75% of contract price<\/td>\n<td>Same as above<\/td>\n<\/tr>\n<tr>\n<td>Intrinsically Safe (I.S.) Products<\/td>\n<td>After 30 days<\/td>\n<td>No return\/exchange<\/td>\n<td>\u2014<\/td>\n<\/tr>\n<tr>\n<td>Special\/Custom Products (incl. most 7501 series)<\/td>\n<td>Any time<\/td>\n<td>No return\/exchange<\/td>\n<td>\u2014<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\nAll returns\/exchanges require prior written approval from support. Unauthorized shipments will not be processed.\n<h4>4. Contact Us<\/h4>\n<ul>\n \t<li><strong>Phone<\/strong>: 86-18940289019<\/li>\n \t<li><strong>Email<\/strong>: huang.xin@microcyber.cn<\/li>\n \t<li><strong>Online Support<\/strong>: Live chat on website (weekdays 9:00\u201318:00 CST)<\/li>\n \t<li><strong>Address<\/strong>: Microcyber Technology Co., Ltd., Shenyang, Liaoning Province, China (initiated by Shenyang Institute of Automation, Chinese Academy of Sciences)<\/li>\n<\/ul>\n<p style=\"text-align: center; margin-top: 40px; color: #666; font-size: 0.9em;\"><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b588a15 e-flex e-con-boxed e-con e-parent\" data-id=\"b588a15\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>After-Sales Service &amp; 5-Year Warranty Policy Thank you for choosing Microcyber industrial communication and automation products. We stand behind our products with a comprehensive 5-year warranty and dedicated global support. If your device experiences issues, please follow the guidelines below. Our team is here to help you quickly and efficiently. Get technical support Solutions Technical [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-3293","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>After-sales - Nanjing Hangjian Electronic Technology Co,Ltd<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-sales - Nanjing Hangjian Electronic Technology Co,Ltd\" \/>\n<meta property=\"og:description\" content=\"After-Sales Service &amp; 5-Year Warranty Policy Thank you for choosing Microcyber industrial communication and automation products. 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