{"id":819,"date":"2025-12-09T06:48:03","date_gmt":"2025-12-09T06:48:03","guid":{"rendered":"https:\/\/aviation-connectors.com\/?page_id=819"},"modified":"2026-01-23T06:59:35","modified_gmt":"2026-01-23T06:59:35","slug":"after-sales-policy","status":"publish","type":"page","link":"https:\/\/aviation-connectors.com\/bn\/after-sales\/after-sales-policy\/","title":{"rendered":"After-sales policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"819\" class=\"elementor elementor-819\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a6f062d e-flex e-con-boxed e-con e-parent\" data-id=\"a6f062d\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e73890f e-con-full e-flex e-con e-child\" data-id=\"e73890f\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-953a37c elementor-widget elementor-widget-shortcode\" data-id=\"953a37c\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\t\t\t<!-- Flexy Breadcrumb -->\r\n\t\t\t<div class=\"fbc fbc-page\">\r\n\r\n\t\t\t\t<!-- Breadcrumb wrapper -->\r\n\t\t\t\t<div class=\"fbc-wrap\">\r\n\r\n\t\t\t\t\t<!-- Ordered list-->\r\n\t\t\t\t\t<ol class=\"fbc-items\" itemscope itemtype=\"https:\/\/schema.org\/BreadcrumbList\">\r\n\t\t\t\t\t\t            <li itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\">\r\n                <span itemprop=\"name\">\r\n                    <!-- Home Link -->\r\n                    <a itemprop=\"item\" href=\"https:\/\/aviation-connectors.com\/bn\/\">\r\n                    \r\n                                                    <i class=\"fa .\" aria-hidden=\"true\"><\/i>Home                    <\/a>\r\n                <\/span>\r\n                <meta itemprop=\"position\" content=\"1\" \/><!-- Meta Position-->\r\n             <\/li><li><span class=\"fbc-separator\">\/<\/span><\/li><li class=\"active\" itemprop=\"itemListElement\" itemscope itemtype=\"https:\/\/schema.org\/ListItem\"><span itemprop=\"name\" title=\"After-sales policy\">After-sales policy<\/span><meta itemprop=\"position\" content=\"2\" \/><\/li>\t\t\t\t\t<\/ol>\r\n\t\t\t\t\t<div class=\"clearfix\"><\/div>\r\n\t\t\t\t<\/div>\r\n\t\t\t<\/div>\r\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-33fbd5b elementor-widget elementor-widget-heading\" data-id=\"33fbd5b\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">After-Sales Service Policy<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-912eef6 elementor-widget elementor-widget-text-editor\" data-id=\"912eef6\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Thank you for choosing Microcyber industrial automation products. We are committed to ensuring your systems run reliably with fast, transparent, and professional support\u2014before, during, and long after your purchase.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3ed1002 e-con-full e-flex e-con e-child\" data-id=\"3ed1002\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fb37f0f elementor-widget elementor-widget-button\" data-id=\"fb37f0f\" data-element_type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/bn\/contact-us\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-long-arrow-alt-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M313.941 216H12c-6.627 0-12 5.373-12 12v56c0 6.627 5.373 12 12 12h301.941v46.059c0 21.382 25.851 32.09 40.971 16.971l86.059-86.059c9.373-9.373 9.373-24.569 0-33.941l-86.059-86.059c-15.119-15.119-40.971-4.411-40.971 16.971V216z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Get technical support<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-27f2779 e-flex e-con-boxed e-con e-parent\" data-id=\"27f2779\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d36b7dd e-con-full e-flex e-con e-child\" data-id=\"d36b7dd\" data-element_type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-77249bf e-con-full e-flex e-con e-child\" data-id=\"77249bf\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c55a300 elementor-widget elementor-widget-template\" data-id=\"c55a300\" data-element_type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"container\" data-elementor-id=\"850\" class=\"elementor elementor-850\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d4e8645 e-con-full e-flex e-con e-parent\" data-id=\"d4e8645\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-46a30e5 Product_LeftMenu Product_CeMenu elementor-nav-menu__text-align-aside elementor-widget elementor-widget-nav-menu\" data-id=\"46a30e5\" data-element_type=\"widget\" data-settings=\"{&quot;layout&quot;:&quot;dropdown&quot;,&quot;submenu_icon&quot;:{&quot;value&quot;:&quot;&lt;svg aria-hidden=\\&quot;true\\&quot; class=\\&quot;e-font-icon-svg e-fas-caret-down\\&quot; viewBox=\\&quot;0 0 320 512\\&quot; xmlns=\\&quot;http:\\\/\\\/www.w3.org\\\/2000\\\/svg\\&quot;&gt;&lt;path d=\\&quot;M31.3 192h257.3c17.8 0 26.7 21.5 14.1 34.1L174.1 354.8c-7.8 7.8-20.5 7.8-28.3 0L17.2 226.1C4.6 213.5 13.5 192 31.3 192z\\&quot;&gt;&lt;\\\/path&gt;&lt;\\\/svg&gt;&quot;,&quot;library&quot;:&quot;fa-solid&quot;}}\" data-widget_type=\"nav-menu.default\">\n\t\t\t\t\t\t\t\t<nav class=\"elementor-nav-menu--dropdown elementor-nav-menu__container\" aria-hidden=\"true\">\n\t\t\t\t<ul id=\"menu-2-46a30e5\" class=\"elementor-nav-menu\"><li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-has-children menu-item-3298\"><a href=\"https:\/\/aviation-connectors.com\/bn\/after-sales\/\" class=\"elementor-item\" tabindex=\"-1\">After-sales<\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-3299\"><a href=\"https:\/\/aviation-connectors.com\/bn\/after-sales\/after-sales-policy\/\" class=\"elementor-sub-item\" tabindex=\"-1\">After-sales policy<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-custom menu-item-object-custom menu-item-5080\"><a href=\"\/bn\/knowledge-base\/\" class=\"elementor-item\" tabindex=\"-1\">Knowledge Base<\/a><\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63b0c57 e-con-full e-flex e-con e-child\" data-id=\"63b0c57\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7ce8128 elementor-widget elementor-widget-text-editor\" data-id=\"7ce8128\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h5>1.1 Standard Coverage<\/h5>\n<ul>\n \t<li><strong>Free Warranty Period<\/strong>: 1 full year from the date the product is delivered and accepted (or 30 days after delivery if acceptance testing is not completed\u2014deemed accepted by default).<\/li>\n \t<li><strong>Lifetime Service Guarantee<\/strong>: After the warranty expires, we offer <strong>lifetime paid repair service<\/strong>\u2014you only pay for actual parts cost + reasonable labor. <strong>No base maintenance fees<\/strong> ever.<\/li>\n<\/ul>\n<h5>1.2 VIP \/ Long-Term Customer Policy<\/h5>\nFor established repeat customers and authorized distributors, we may extend free repairs or replacements beyond standard warranty terms (based on purchase history or agreement). For out-of-warranty repairs, round-trip shipping is borne by the customer.\n<h5>1.3 Warranty Extension Rule<\/h5>\nIf a repair or replacement is required due to a quality defect, the warranty on the repaired\/replaced part or unit restarts from the date it is redelivered to you. The extension covers both repair time and shipping duration.\n<h4>2. Core Services Provided<\/h4>\n<ul>\n \t<li><strong>Free Remote Technical Support<\/strong>:\n<ul>\n \t<li>Installation guidance, parameter setup, system integration, and troubleshooting via phone, video call, email, or screen sharing.<\/li>\n \t<li>Full access to product datasheets, user manuals, protocol documents, and other technical resources at no charge.<\/li>\n<\/ul>\n<\/li>\n \t<li><strong>Fault Repair Service<\/strong>:\n<ul>\n \t<li><strong>During warranty<\/strong>: Free repair or replacement of parts, labor, and round-trip shipping for defects in materials, workmanship, or design.<\/li>\n \t<li><strong>Out of warranty or non-quality issues<\/strong>: Paid repair service\u2014we provide a detailed quotation first; work begins only after your written approval.<\/li>\n \t<li>All repairs use original or equivalent-quality components to restore factory performance standards.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4>3. Service Process<\/h4>\n<h5>3.1 How to Submit a Service Request<\/h5>\n<ol>\n \t<li>Contact us through your sales representative, email, website form, or customer service channel.<\/li>\n \t<li>Please provide:\n<ul>\n \t<li>Product model and serial number<\/li>\n \t<li>Purchase date<\/li>\n \t<li>Detailed fault description + photos\/videos if available<\/li>\n \t<li>Device configuration, wiring, and operating environment details<\/li>\n \t<li>Your contact information<\/li>\n<\/ul>\n<\/li>\n \t<li>We respond within <strong>2 hours<\/strong> with initial diagnosis and recommended action (remote fix \/ return for repair \/ replacement).<\/li>\n<\/ol>\n<h5>3.2 Remote Support Process<\/h5>\nIf remote resolution is feasible, we schedule assistance within <strong>1 working day<\/strong> and aim to resolve the issue on the same day or next working day via the most efficient method (video, remote desktop, etc.).\n<h5>3.3 Return-for-Repair Process<\/h5>\n<ol>\n \t<li>Pack the product securely per our instructions and clearly mark the <strong>Service Request Number<\/strong>. Ship to the designated Microcyber address.<\/li>\n \t<li>Upon receipt, we complete inspection and issue a diagnostic report within <strong>5 working days<\/strong>.<\/li>\n \t<li><strong>In-warranty free repairs<\/strong>: Repaired unit returned within <strong>3 working days<\/strong> at no cost.\n<strong>Out-of-warranty \/ paid repairs<\/strong>: Returned within <strong>3 working days<\/strong> after payment confirmation.<\/li>\n<\/ol>\n<h5>3.4 Replacement Process<\/h5>\nFor eligible in-warranty replacements, we ship a new unit within <strong>3 working days<\/strong>. Out-of-warranty or paid replacements are shipped within <strong>3 working days<\/strong> after payment.\n<h4>4. Exclusions \u2013 Cases Not Covered by Free Service<\/h4>\nThe following situations are not eligible for free support (paid service available where possible):\n<ol>\n \t<li>Damage caused by force majeure (earthquake, fire, flood, typhoon, war, etc.).<\/li>\n \t<li>Damage due to improper use, maintenance, or storage, including (but not limited to): operating outside manual guidelines, over-range usage, unauthorized modifications, incorrect power supply\/voltage, or improper signal connections.<\/li>\n \t<li>Damage resulting from disassembly, repair, or modification by non-Microcyber or unauthorized personnel.<\/li>\n \t<li>Products with altered, forged, or illegible serial numbers.<\/li>\n<\/ol>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b588a15 e-flex e-con-boxed e-con e-parent\" data-id=\"b588a15\" data-element_type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>After-Sales Service Policy Thank you for choosing Microcyber industrial automation products. We are committed to ensuring your systems run reliably with fast, transparent, and professional support\u2014before, during, and long after your purchase. Get technical support 1.1 Standard Coverage Free Warranty Period: 1 full year from the date the product is delivered and accepted (or 30 [&hellip;]<\/p>","protected":false},"author":1,"featured_media":0,"parent":3293,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-819","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>After-sales policy - Nanjing Hangjian Electronic Technology Co,Ltd<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"After-sales policy - Nanjing Hangjian Electronic Technology Co,Ltd\" \/>\n<meta property=\"og:description\" content=\"After-Sales Service Policy Thank you for choosing Microcyber industrial automation products. 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